I rated this book,
Designing KPIs to Drive Process Improvement by Giles Johnston
at the Four Stars level in my review on Amazon.co.uk.
Here is my book review.
A short, easy to read guide about measuring process improvement
As the book title suggests, this is a guide to help you design key performance indicators and measures for process improvement and is therefore suitable for any process owners, team leaders and managers who are involved with studying work processes.
It is not suitable as a guide to KPI for business owners and senior managers who have responsibility for an entire organisation because in this situation, the overall business strategy should be the driver of what’s important and where improvement efforts need to be focused.
This is a short guide and that’s both a strength and a weakness:
– Too many business books are bought but never finished. That shouldn’t be a problem here as there aren’t long-winded examples or technical complexities in the book.
– This is one of a series of short books by the author and measuring a process doesn’t really stand apart from improving the process by investigating what is going right and wrong and how to then improve the process. Too often I’ve seen measures developed but not used to change decisions or actions.
I’d also have liked to have seen some reference to how to prioritise improvement activities. I’ve been reading a few books about the Theory of Constraints recently and it’s been drilled into me that improvements elsewhere other than the constraint is a waste of time and effort. Whilst I don’t agree that it’s that black or white, I do believe that it’s critical to focus scare time and attention on the most important issues.
Overall this is a good effort and it may well be worth investigating some of the author’s other books in his Business Productivity Series.
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