≡ Menu

Designing KPIs to Drive Process Improvement by Giles Johnston

I rated this book,

Designing KPIs to Drive Process Improvement by Giles Johnston

at the Four Stars level in my review on Amazon.co.uk.

Here is my book review.

A short, easy to read guide about measuring process improvement

As the book title suggests, this is a guide to help you design key performance indicators and measures for process improvement and is therefore suitable for any process owners, team leaders and managers who are involved with studying work processes.

It is not suitable as a guide to KPI for business owners and senior managers who have responsibility for an entire organisation because in this situation, the overall business strategy should be the driver of what’s important and where improvement efforts need to be focused.

This is a short guide and that’s both a strength and a weakness:
.
– Too many business books are bought but never finished. That shouldn’t be a problem here as there aren’t long-winded examples or technical complexities in the book.
.
– This is one of a series of short books by the author and measuring a process doesn’t really stand apart from improving the process by investigating what is going right and wrong and how to then improve the process. Too often I’ve seen measures developed but not used to change decisions or actions.

I’d also have liked to have seen some reference to how to prioritise improvement activities. I’ve been reading a few books about the Theory of Constraints recently and it’s been drilled into me that improvements elsewhere other than the constraint is a waste of time and effort. Whilst I don’t agree that it’s that black or white, I do believe that it’s critical to focus scare time and attention on the most important issues.

Overall this is a good effort and it may well be worth investigating some of the author’s other books in his Business Productivity Series.

It is available to buy from Amazon.co.uk and Amazon.com.

There are many thousand of business books, you can see the full list of my reviews at Business Books Reviews by Paul Simister (Please click). I've also narrowed these down to a list of the 12 Best Business Books For Business Owners & Entrepreneurs (Please click).

Get To Know Me

Paul Simister is a business coach who helps business owners who are stuck or struggling with disappointing marketing, to get unstuck. You can then start attracting, converting and keeping more customers. If your business is based in the UK, you can have a free 60 minutes Business SOS consultation (please click) with me to get you unstuck.

Don't forget to download and read my FREE Report - The SIX Steps PROFIT Formula: The Simple Rules That Every Small Business Owner Needs To Know available to download at Six Steps Report (Please click).

 

Similar Posts:

 Name: Email: We respect your email privacy 
{ 0 comments… add one }

Leave a Comment