The full title of this book by Nigel Greenwood is
“The Six Things That All Customers Want: A Practical Guide to Delivering Simply Brilliant Customer Service“.
In my review posted to Amazon.co.uk, I rated this at the Four Stars level. This means I think it is Good and Well Worth Reading.
Here is my book review.
A good book but presented poorly in a kindle reader
This is a short, practical book with plenty of customer service tips that apply to large and small businesses and it’s priced very fairly.
There’s nothing exceptional here that will shock you if you think about the problems from the other side of the exchange, when you’re the buyer.
At the end of each chapter and repeated at the end of the book are schedules to help you to implement the ideas. Sadly these are not presented well in the kindle version when you look at it with a kindle reader. Since it’s important to go from reading to taking action and it’s not available in printed form, the author needs to find a way to improve the readability.
After all, there is a great deal of irony involved if a book about customer satisfaction falls down in a basic way over satisfying the readers.Business Books Reviews by Paul Simister (Please click). I've also narrowed these down to a list of the 12 Best Business Books For Business Owners & Entrepreneurs (Please click).
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