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May 2013

How To Get Credit Customers To Pay Faster

Following up on the articles

>>> How To Increase Cash Receipts In A Cash Flow Forecast

>>> How To Get Payments In Advance From Customers

we will look at credit control and the issue of…

How To Get Credit Customers To Pay Faster

There are two issues with collecting the cash for sales made on credit accounts:

  • the agreed credit period – when payment is due.
  • getting the money on or around the agreed payment date.

[continue reading…]

in 1 – Your KPI

This is the first in a series of detailed articles about mistakes made in strategic planning.

>>> 8 Common Mistakes In Strategic Planning And Development

We will look at how strategy and tactics fit together and must be used together if a business is going to achieve its vision or strategic objective.

>>> Your Strategic Objective – Design Your Business To Be Right For You

and you as the business owner are going to achieve your big objectives.

>>> Your Primary Aim Answers The Big Questions In Your Life

Strategy And Tactics

Let’s start with some definitions because these two word are often confused. In particular tactics are often mistaken for strategy. [continue reading…]

in 3 – Your Strategic Positioning, Business Problems And Mistakes

This is the third marketing tip in a series based on

>>> Being Good At Marketing Isn’t A Nice-If But A Must Have

Marketing Tip 3 – Understand The Customers In Your Market And Find Unexploited Opportunities

If you need to find new customers for your business, you need to take a good hard look at your prospective clients and understand:

  • What are the common problems?
  • How how do those products impact on their business (B2B) or personal lives (B2C)?
  • How willing are they to pay to have the problems taken away?
  • How much are they prepared to pay?
  • What products and services can you provide as solutions to the problems?
  • How you can communicate effectively? How can you reach them with a believable message they will pay attention to?

[continue reading…]

in 4 – Lead Generation

How To Get Payments In Advance From Customers

Following up on the article

>>> How To Increase Cash Receipts In A Cash Flow Forecast

We will look at the issue of getting payments in advance of doing the work from your customers.

How To Get Payments In Advance From Customers

One of the fastest way to increase cash receipts in your cash flow forecast is to ask for receipts in advance (although you would ask customers to pay in advance from their perspective). [continue reading…]

in 1 – Your KPI

Why Is Strategy Important To Business Owners?

It’s easy to see why strategy is important for big businesses but why is it important for business owners as well?

What is Strategy?

In the article:

>>> What Is Strategy And Strategic Positioning?

I defined strategy as:

“How you achieve your own objectives by winning the hearts, minds and business of customers by out-thinking and outmanoeuvring competitors.”

This puts the emphasis on:

  • your objectives
  • winning and then delighting customers
  • whilst having competitors trying to stop you.

Hidden from view but still important is the fact that you have to do this in a wider economic, political and social environment that may help or may inhibit what you want to achieve.

Boom times make it easier to achieve your objectives. Recessions force you and your customers to up their game or risk finding that they can no longer afford to play it.

Why Is Strategy Important To Big Businesses?

Before looking at why owner-managers need to take the time crafting a strategy, I think it’s worth looking at the benefits of strategy to big businesses. [continue reading…]

in 3 – Your Strategic Positioning

Neuromarketing by Patrick Renvoise and Christophe Morin

Book Review Rating – 4.5 Stars

What Is Neuromarketing?

Neuromarketing uses the latest research into neuroscience to gain a better, deeper understanding of how the human brain works and makes buying decisions.

With this book, “Neuromarketing: Understanding the Buy Buttons in Your Customer’s Brain” the authors, Patrick Renvoise and Christophe Morin have written an extremely easy-to-read and thought-provoking book on how you can take advantage of the way the brain is structured to influence your potential customers to buy.

It’s often been said that “people make buying decisions emotionally and justify the decision rationally.”

That’s partly true. [continue reading…]

in Best Business Books

This is the second marketing tip in a series based on

>>> Being Good At Marketing Isn’t A Nice-If But A Must Have

Marketing Tip 2 – Contact Your Old, Lost, Lapsed Customers

You need to see your old, lost and lapsed customers as a potential source of profitable opportunities (assuming that you didn’t part on really bad terms).

I talk about what is a customer in my article…

>>> How To Get More Customers 

There are only three reasons why customers stop buying: [continue reading…]

in 6 – Revenue Regeneration

Is It Time To Get Help From A Profit Expert?

You are the owner of a business and you’re worried about how it is performing. Things aren’t going right but with some luck, they might get better.

When is it time to call in a Profit Expert?

  • When performance first starts to dip?
  • When the problem has gone on for six months and whatever you’ve tried doesn’t make much difference?
  • Or when it’s very hard to find the cash to pay your employees and suppliers?

When is the right and best time to ask for external help?

What Is A Profit Expert?

In his book “Red To Black in 30 Days”, Allen Bostrom has this definition for a profit expert… [continue reading…]

in Business Problems And Mistakes

8 Common Mistakes In Strategy Implementation

Every business should know where it is going and, if it is big enough to have a senior management team rather than one dominant entrepreneur and owner, that usually means putting together a strategic plan.

Preparing a plan does not guarantee that it will be fit for purpose and in another article I look at the common mistakes.

>>> Common Mistakes In Strategic Planning And Development

The problems of strategy failure don’t stop at the risk of creating a bad plan.

A good plan won’t be worth anything if it isn’t implemented.

Common Mistakes In Strategy Implementation

This is where it does get more difficult since you have to provide leadership to get your staff, customers and suppliers to take action. [continue reading…]

in 3 – Your Strategic Positioning, Business Problems And Mistakes

Many years ago I was told the banker’s mantra and it’s always stuck with me as the explanation for why all businesses need effective financial control.

Turnover Is Vanity, Profit Is Sanity But Cash Is Reality

Read it in, learn it and take it to heart.

It contains one of the core secrets to long term business success.

Turnover Is Vanity [continue reading…]

in 1 – Your KPI