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Know Your Customer by Robert Woodruff and Sarah Gardial

The full title of this book by Robert Woodruff and Sarah Gardial is

Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction

In my review posted on Amazon.co.uk, I gave this book Four Stars. This means it is Good and Well Worth Reading, provided you don’t mind the academic nature of the book.

Here is my book review.

A challenging read

I read a great academic summary by Robert Woodruff on customer value and how you had to consider issues at the different levels of the customer’s thinking.

I was encouraged to buy this book, expecting to learn a lot.

This is a technical read much more suited to academics than to business people.

It expands on the ideas I read about and goes into adjacent issues like the various ways to research customers.

The book is good for what it is, although it is now old and things have changed considerably with the Internet. It’s not as revealing as I’d hoped. I was looking for it to go deeper into the psychological issues involved with buying.

You can buy the book at Amazon.co.uk or Amazon.com

Paul Simister is a business coach who helps business owners who are stuck, get unstuck. If your business is based in the UK, you can have a free Business SOS consultation with me to help you get unstuck.

There are many thousand of business books, you can see the full list of my reviews at Business Books Reviews by Paul Simister. I’ve also narrowed these down to a list of the 12 Best Business Books For Business Owners & Entrepreneurs.

 

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